A DRIVER has been hit with a staggering $10,000 charge by car rental company Hertz after returning their vehicle.
A TikTok user documented their heated dispute with an employee of the brand after they claimed they’d exceeded their mileage limit on a supposedly “unlimited” mileage rental.
A driver has been hit with a $10,000 bill by car rental company Hertz[/caption]
Tempers flared as the TikTok user argued with the Hertz employee[/caption]
In a video that’s amassed 5.6 million views on social media, a user known as lifeisfun3000 revealed their angry back and forth with the worker regarding Hertz’s so-called “unlimited” mileage agreement.
According to a report by The Daily Dot, the TikToker drove 25,000 miles in a month, relying on what he believed to be an unlimited mileage clause in his rental agreement.
However, the Hertz employee insisted that the high mileage exceeded a reasonable limit, and added a $10,000 charge onto the customer’s bill.
In the tense exchange, the employee repeatedly asks the customer to leave, while the customer questions why he is being charged extra, given that he signed for unlimited mileage.
At one point, the customer points to his contract, which he claims does not limit the number of miles he can drive.
However, the Hertz employee argues that while the customer did not sign a mileage restriction, neither did he sign an agreement allowing him to drive 25,000 miles.
They eventually threaten to call the police if the customer does not leave.
Throughout the conversation, the customer refers to his contract, which he says explicitly states “unlimited free miles” with no extra charges for high mileage.
This detail, displayed in on-screen captions in the TikTok video, seems to go against Hertz’s “unlimited” policy.
In the car rental industry, “unlimited” mileage typically means no mileage limits for standard rentals.
Companies like Enterprise specify when mileage is restricted, often only applying limits to high-end vehicles.
According to a Reddit user claiming to work for Enterprise, most rentals do not have mileage caps except in specific cases, such as luxury car rentals.
Many viewers seemed to side with the TikToker, with some even urging him to seek legal advice.
One wrote: “Get a lawyer and sue Hertz, unlimited means unlimited.”
Another said: “Never rented from Hertz and now I never will. Thanks for the info.”
And a third said: “25,000 miles in a month is pretty wild but so is $10k charge. That’s just nuts.”
The Daily Dot said they reached out to Hertz for clarification on their mileage policies.
Elsewhere, drivers are facing massive parking fines thanks to thoughtless Amazon contractors who abandoned their trailers in a quiet town and turned it into a truck stop.
Desperate lawmakers in a Massachusetts suburb passed a new rule increasing fees to $50 after drivers parked trucks and trailers on small streets for days at a time.
Also, a popular Toyota SUV is set to have its price slashed by $2,500 thanks to a new feature as it’s given an overhaul.
There will also be a discount on the pricier hybrid version, but one of the trim levels actually went up.
The TikToker insisted the extra charge doesn’t match what’s written in the contract[/caption]
Hertz threatened to call the police on the customer after a heated exchange regarding the charge[/caption]
