KROGER has been slammed by one of its customers who claimed their return policy is not good enough.
The furious shopper took to social media site X on Friday to make the complaint, labelling the system as “painful”.
Kroger was the victim of a social media rant on Friday[/caption]
Shaym used X to voice is annoyances at Kroger[/caption]
The post from Shyam Sundar read: @kroger Quite painful to do returns at Kroger, Have been trying to return clothes at Frisco Custer/edlorado TX.
“They say system doesnt work / need to return at store we purchased.
“If i ask, can manager help – agent says – no use – need to fix your systems.”
Kroger responded: “Hi, Shyam Sundar! We are very sorry for any frustrations with store upon returning the item, and we would be happy to share your concerns with our Store Leadership Teams.
“Please sent us DM with store address, as well as any further feedback you wish to provide. Thank you!”
It is not known if Shyam has had his complaints properly addressed by Kroger, as the matter was likely settled in private if so.
KROGER COMPLAINTS
This is not the only time recently in which Kroger has come under fire from its customers online.
A shopper has also taken to X to rant about a poor experience with the chain, The US Sun reports.
On 5 December X user John posted: “@kroger literally I ordered groceries last night, paid for them, had them delivered today, and before delivery the price went up?
“I got charged again today because the price went up before delivery happened?
“That’s called fraud. I agreed to pay the price on my receipt.”
Kroger responded: “Hello John. We’re sorry to know about this.
“This is not the experience we want for our customers.
“Kindly call us at 1-800-576-4377 or send us a DM with your shopper’s card number, name, and email address so we can make things right.
“Looking forward to hearing from you.”
Kroger’s refund policy
Kroger shoppers can return items with or without a receipt.
All Kroger Co. Family of Stores can accept returns of items purchased at any location within 30 days of purchase.
Returns with receipts:
- Customers can use digital or paper receipts to get a refund
- The refund will be returned in the same payment method the purchase was made. Either going back on a card or handed back in cash
Returns without receipts:
- Customers wanting to return more than $10 will receive a store merchandise gift card for the value
- Customers who spent less than $10 will receive cash
On November 29, an angry shopper took to the social media p-platform X to complain about the supermarket always being out of the items they need.
This forces them to go to other places when they are in need of a few bits.
The post read: “Every single time I go there they are always out of something I need, so I end up driving 3x as far to Walmart.
“I just ran to Kroger for two items, and they are out of both. From now on I’m just going to Walmart.”
Kroger replied: “Hi! Thank you for bringing this to our attention.
“We Suggest you sending us private message to provide you with the best assistance, Thank you. Looking forward to hearing from you.”
The customer was quick to hit back at the response, saying that it was pointless, and not completely their fault.
He wrote: “Why bother? I have been assured the issues are on the distribution side. Stores order product that doesn’t show up.”
Kroger has faced more complaints recently from dissatisfied shoppers[/caption]
