A LOWE’S shopper has taken to X to share their frustration after an order mishap.
In two separate posts, the customer explained the whole incident as ‘bizarre’ once their complaint was acknowledged.
The customer vented their frustrations on X[/caption]
The event was described as ‘bizarre’[/caption]
The shopper shared the details of their experience in a post to social media and began by addressing @Lowe’s directly.
“I placed a pickup order with Lowes.”
The customer then shared, “I didn’t have time to pick up the order within the first week.”
“But then, the order status changed to “pickup complete.”
Frustrated, the customer wrote, “I did NOT pick it up.”
The customer continued one of two posts by saying, “I contacted Lowe’s and customer service told me the store would contact me – I never got contacted.”
But that wasn’t the end.
The disgruntled customer started another post.
“Can someone else from the account holder just come and pick up the order in the locker box?”
The customer even offered an alternative.
“Or can the Lowe’s employee just take it?”
“The whole thing seems bizarre to me.”
It wasn’t long before the post caught the attention of Lowe’s online.
Lowe’s official X account soon replied.
The post read, “Hi – we’re sorry to hear about your experience with this.”
They followed up, “Please send us a DM with more info, so we can look into this for you.”
Lowe’s reply ended by saying, “Be sure to include the name on the order, email, phone and order number.”
After this response, there were no further replies from either party on the matter.
This encounter happened a few days ago, so it’s likely that the mishap with the order is being solved.
It was only last week that Lowe’s was forced to apologize to a shopper online after they claimed they were left waiting for over 40 minutes.
Elsewhere, grocery store Kroger also had to apologize to a shopper for ‘change in price’ after an order was placed.
MYLOWE’S REWARDS TIERS EXPLAINED
Here are the tiers included in the Lowe’s rewards program:
- Bronze Key: Earns 1 point per dollar spent and offers free standard shipping on eligible purchases of $35 or more.
- Silver Key: Earns 1.25 points per dollar and includes free standard shipping on eligible items with no minimum purchase required.
- Gold Key: Earns 1.5 points per dollar and provides free standard shipping on eligible items with no purchase minimum.
