A WALMART shopper appeared to be left in a state of confusion when he tried to collect the item he’d ordered online.
The customer even claimed he was told to leave the supermarket in Lockport, New York, around 36 miles from Buffalo.
In an X post, Nick said he had waited in line for around 25 minutes waiting to collect an item.
That was before a worker apparently told him that pickup services weren’t offered.
Nick shared a picture from inside the supermarket, and there was a sign that read “Pickup.”
Then, he claimed he was forced to wait outside the supermarket at the dedicated pickup places.
He said this meant another 20-minute wait.
“What is the point in having this sign inside?” he blasted.
A Walmart spokesperson replied and it appeared the company’s open to launch an investigation.
“We want to investigate what happened, Nick,” they said.
“Can you DM us with your contact information?”
Pickup services are offered by several retailers, not just Walmart.
Customers just have to place an order online and choose a timeslot.
They will receive an email when their order is ready for collection.
But shoppers must complete a series of steps when they arrive at their local supermarket.
They must park in a spot that has been dedicated for curbside pickup.
Then, shoppers must select the “I’m parked” option.
Customers must input their parking spot number and their car’s color.
A Walmart worker will eventually bring out the order.
How to sign up to Walmart+
*If you click a link in this boxout, we may earn affiliate revenue
Here’s how to sign up to Walmart+:
- Head to the Walmart website.
- Select ‘Account’ and then ‘Walmart+’.
- Click ‘Start free 30-day trial’.
- Enter your information.
- Enjoy the trial and benefits.
Remember to cancel before the 30 days are up, or pay $12.95 per month (which you can cancel at any time) or $98 for the annual plan if you want to keep it.
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Nick was furious after being stopped in his tracks, but he’s not the only shopper aggrieved by the company’s pickup service.
The U.S. Sun reported how another shopper had to wait one-and-a-half hours for their delivery.
We reported how a shopper had to wait one hour to get an item – even though they didn’t step foot in the store.
It is not just Walmart that has attracted criticism when it comes to collection services.
A Target shopper was left baffled when customers who had arrived later than them received online orders quickly.
Membership and store cards on offer from major retailers
Here is a breakdown of the store cards on offer to customers from various retailers and their benefits
* If you click a link in this boxout, we may earn affiliate revenue.
Costco:
- Gold Star Membership: $65 per year, shop all Costco stores and online with two additional cards for your household.
- Executive Membership: $130 per year, annual 2% reward, additional discounts and benefits on Costco services, shop online and in-store, and get two additional cards for household use.
- Sign up for a Costco Membership here
Sam’s Club:
- Club Membership: $50 per year, bonus offers, same-day delivery, instant savings, Sam’s Club Mastercard, members-only fuel savings, tire and battery center, complimentary membership, and add-on memberships.
- Plus Membership: $110 per year, all benefits of Club membership plus Sam’s Cash, free shipping, free curbside pickup, early shopping, and pharmacy and optical savings.
- Sign up for Sam’s Club Membership here
Target:
- Target Circle: A free-to-join reward program allowing users to earn 1% in Target Circle earnings rewards when an eligible purchase is made, access deals and personalized offers, get a birthday gift, and earn a vote to help direct how Target helps out your community.
- Target Circle Card: A credit, debit, or reloadable account card that gives users 5% off in-store and online as well as exclusive offers, free two-day shipping, and an additional 30-day returns window. Formerly Target RedCard.
- Sign up for Target Circle here
Walmart:
- Walmart+: $12.95 per month or $98 per year with a free 30-day trial. Offers members free delivery, free shipping with no minimum spend, fuel savings, Paramount+ subscription, auto car, Walmart+ travel, returns from home, mobile scan and go in-store, and early access to deals and product releases.
- Sign up for Walmart+ here
