A SAM’S Club shopper appeared bewildered at the chaos that apparently unfolded in a store when trying to collect an online order.
The customer claimed that others had faced waits of up to 90 minutes before receiving their order.
A Sam’s Club shopper documented the chaos that unfolded in store (stock)[/caption]
Sam’s Club member Tammy admitted she was frustrated with the service, according to an X post.
The tool allows customers to order items from home and collect them at a convenient opportunity.
But, Tammy bemoaned how she had to change course when she got to the parking lot.
“Had to get the order myself,” she fumed.
In her post, she documented how the chaos in-store unfolded.
“People had been waiting 90 minutes for curbside, and there was a line inside,” she said.
“Chaotic is a nice way to describe it.”
But, she paid tribute to the staffers who were assisting seemingly frustrated shoppers.
A Sam’s Club spokesperson responded and apologized.
“We’re sorry to hear this,” they said.
They said they were happy to escalate the matter.
It’s unclear if the issue was ever escalated.
Curbside pickup is just one method Sam’s Club tries to make the shopping experience more convenient for its customers.
Another method is by installing scanning machines that verify shoppers’ purchases.
Sam’s Club membership tiers
Sam’s Club offers two levels of membership plans.
Club membership – $50 annually
- Members-only fuel savings
- Free curbside pickup on orders of $50 or more
- Scan and Go shopping
- Low members-only prices
- Extra membership card for another member of your household
- Add up to eight Club members for a reduced price of $45 each
Plus membership – $110 annually
- Club membership perks included
- Early shopping at some locations
- Free delivery on orders of $50 or more
- Free curbside pickup
- Add up to 16 Club members for a reduced price of $45 each
- Pharmacy and optical savings
- 2% Sam’s Cash back
- Early shopping at some locations
- Early access to tire and battery center services
- 50% off installation of four tires
This technology essentially takes away the need for a staffer to manually verify a whole cart-load of goods
The exit scanners will have undoubtedly become a familiar sight at Sam’s Club warehouses even since the machines were rolled out of the last year.
Chiefs anticipated to install the machines in the chain’s 600 warehouses before the end of 2024.
And bosses hailed the benefits of the tech as it was rolled out across the network of warehouses.
When the innovation was announced at last year’s CES event in Las Vegas, Nevada, bosses explained how they were looking to ensure Sam’s Club remained a point of convenience.
“We are constantly looking at ways for Sam’s Club to be the most convenient membership club and will continue to prioritize using technology to provide a truly differentiated and delightful experience for our members,” CEO Chris Nicholas said at the time.
TECHNOLOGY AT WORK
Shoppers who use traditional checkout methods or scan-and-go technology can walk through the exit arches.
Cameras that are installed on either side take pictures of the images in carts.
Because the technology is doing all the work, it reduces the need for a receipt check.
The inspections proved a point of grievance for some shoppers.
Most shoppers have welcomed the move, hailing Sam’s Club for embracing the future.
But, others have questioned their purpose – claiming the scanners are pointless.
Sam’s Club shoppers can take advantage of a range of checkout options like scan and go (stock)[/caption]
