web stats

‘Acting like a bully,’ blasts Walmart shopper in open letter to CEO after getting ‘shafted’ by surprise $200 charge

A WALMART shopper called the retailer a bully for sneaking in hidden third-party shipping charges when ordering online. 

The complaint was written directly to the CEO of Walmart, Doug McMillian, in a cry for change. 


The Walmart shopper wants CEO Doug McMillian to fix hidden charges on online orders[/caption]


The shopper claims she was charged nearly $200 extra by a third party for shipping (stock)[/caption]

Walmart shopper Kym Barnett shared her letter to McMillian in a post on Facebook in June.

Barnett claimed she was charged $200 in shipping when ordering from Walmart’s website.

“To Doug McMillan from Walmart. When people order on Walmart website we should not be charged 3rd party shipping and handling,” Barnett said. 

“It is unfair to regular loyal customers to get shafted like this. 

“I order from Walmart often and I recently placed an order over $200 and got charged $200 for shipping and handling.”

Barnett shamed Walmart for its extra charges, suggesting the founder would not approve.

“Walmart is getting to become more and more like a bully with their rules,” Barnett continued. 

“Sam Walton would be ashamed of how Walmart is being run now.”


The angered Walmart shopper encouraged her followers to share their input about the situation in the comments of her post.  

“Wow, that’s insane,” one user replied. 

“That is crazy,” another wrote.

Barnett wrote back to a few of the commenters and explained she called Walmart right after she noticed the charge.

She said Walmart told her it was the third-party vendor that charged her for the extra shipping cost. 

Another shopper chimed in saying they were in utter shock over the situation, and noted either way, the charge seemed outrageously expensive. 

Who is Walmart’s CEO Doug McMillian?

Doug McMillon President and CEO, Walmart Inc. bio:

Doug McMillon is a lifelong merchant. He began his Walmart career in 1984 as an hourly associate, picking orders and unloading trailers in a warehouse. He has since served in senior leadership roles across each business segment.

During his tenure as CEO, which began in 2014, Walmart associates have transformed the company into a people-led, tech-powered omnichannel retailer dedicated to helping people save money and live better. It has invested heavily in its people by increasing wages, expanding parental leave, and paying for certificates or degrees for associates seeking education opportunities. Walmart has lowered its prices and embraced technology to improve customer and associate experiences. The company also launched Project Gigaton, a supplier collaboration that’s expected to reduce, avoid, or sequester 1 billion metric tons of emissions worldwide by 2030. It met the initial goal years ahead of schedule.

Doug serves on the boards of directors of Business Roundtable, the Consumer Goods Forum, and the U.S.-China Business Council. He holds a bachelor’s degree in accounting from the University of Arkansas and an MBA from the University of Tulsa.

Credit: Walmart Corporate

“I haven’t ever heard of that. Shipping and handling from a third-party company they have no control over. What in the world did you order?” the user commented. 

Barnett explained she only purchased shoes and clothing, which made her extra skeptical of the charge as well. 

She felt others needed to be informed of the strange situation.

Other shoppers are fed-up with Walmart as well when it comes to self-checkouts and receipt checks.

Some Walmarts have self-checkout lanes blocked off for their plus members.

A Walmart shopper threatened to take their business to Target over this.

Another Walmart shopper declared it is ridiculous to be asked to show a receipt after using self-checkout.

The U.S. Sun has reached out to Walmart and McMillian for comment.

About admin