KROGER have been slammed after a customer bought a “poor quality” product and were forced to make last minute dinner arrangements.
The furious shopper took to social media site X on Tuesday to make the complaint, labelling the product as “ridiculous”.
Kroger apologized to the unhappy customer[/caption]
The meat the customer had bought was predominantly gristle and fat[/caption]
A customer took a picture of the beef they had purchased before writing their post.
They said: “This is the second time in the last month.
“Another last minute dinner change of plans because of poor quality Kroger products.
“This is Kroger’s 80/20 3lb rolls of beef, ridiculous.
“Yes it’s like that all the way through.”
The image shows the beef to be made up predominantly of vile gristle and fat.
One commenter pointed out: “That doesn’t look like beef to me!!”
Kroger responded to the complaint, saying: “Hi, there! Thanks for reaching out.
“Please feel free to send us a private message so we can further assist you. Have a great day!”
It is not known if the shopper has had their complaint properly addressed by Kroger.
KROGER COMPLAINTS
This is not the only time recently in which Kroger has come under fire from its customers online.
A shopper has also taken to X to rant about a poor experience with the chain.
On 5 December X user John posted: “@kroger literally I ordered groceries last night, paid for them, had them delivered today, and before delivery the price went up?
“I got charged again today because the price went up before delivery happened?
“That’s called fraud. I agreed to pay the price on my receipt.”
Kroger responded: “Hello John. We’re sorry to know about this.
“This is not the experience we want for our customers.
“Kindly call us at 1-800-576-4377 or send us a DM with your shopper’s card number, name, and email address so we can make things right.
Kroger’s refund policy
Kroger shoppers can return items with or without a receipt.
All Kroger Co. Family of Stores can accept returns of items purchased at any location within 30 days of purchase.
Returns with receipts:
- Customers can use digital or paper receipts to get a refund
- The refund will be returned in the same payment method the purchase was made. Either going back on a card or handed back in cash
Returns without receipts:
- Customers wanting to return more than $10 will receive a store merchandise gift card for the value
- Customers who spent less than $10 will receive cash
“Looking forward to hearing from you.”
On November 29, an angry shopper took to the social media p-platform X to complain about the supermarket always being out of the items they need.
This forces them to go to other places when they are in need of a few bits.
The post read: “Every single time I go there they are always out of something I need, so I end up driving 3x as far to Walmart.
“I just ran to Kroger for two items, and they are out of both. From now on I’m just going to Walmart.”
Kroger replied: “Hi! Thank you for bringing this to our attention.
“We Suggest you sending us private message to provide you with the best assistance, Thank you. Looking forward to hearing from you.”
The customer was quick to hit back at the response, saying that it was pointless, and not completely their fault.
He wrote: “Why bother? I have been assured the issues are on the distribution side. Stores order product that doesn’t show up.”
Eleven questions for Kroger
Senators Elizabeth Warren and Bob Casey asked the CEO of Kroger to answer eleven questions about AI, labels, and Microsoft’s EDGE technology:
- How many Kroger grocery stores currently use EDGE or other ESL platforms?
- How many customers are served by these stores?
- Did any external entities advise Kroger to adopt EDGE and/or continue using EDGE?
- If yes, who are those external entities?
- Has Kroger prepared internal estimates regarding the potential to increase prices or profit margins by adopting dynamic pricing with EDGE?
- How does Kroger establish dynamic prices using the EDGE system?
- What factors does Kroger consider when changing prices? Please include a description of any time- or volume-based considerations.
- How does Kroger inform customers of recent or upcoming price changes?
- How far in advance does Kroger inform customers of price increases that will be implemented using the EDGE system?
- For all items that have been subject to dynamic pricing using EDGE, what is the average percentage change in price of those items over the first six months of using the system?
- For what percentage of items has the price increased over the first six months of using the system?
- Has Kroger ever used EDGE to change the price of an item more than one time within the same day?
- If not, does Kroger intend to do so in the future?
- If yes, please list:
- The locations at which Kroger has changed the price of an item more than once in a day.
- The complete list of products for which Kroger has changed the price more than once in a day.
- Will Kroger use customers’ data to institute personalized pricing on its ESL platforms?
- Will customers have the option to opt out of the collection of personal data through ESL platforms?
- What safeguards has Kroger put in place to protect against violations of consumer privacy related to ESL platforms?
- How will Kroger ensure that it will not use customer data related to ESL platforms to discriminate based on protected classes, such as race, gender, or age, when offering personalized prices?
The senators requested that Kroger answer these questions by August 20.
Source: Letter from Sens. Warren and Casey
