A KROGER customer has accused the chain of stealing nearly $200 from them and refusing to return it.
The furious shopper took to the social media site X on Sunday to bash Kroger, who has promised an investigation into the damning claims.
Kroger has faced allegations of taking a customer’s money[/caption]
Elizabeth took to X to once again accuse Kroger of theft[/caption]
On Sunday Elizabeth Still reiterated her complaints, which were covered by The US Sun on November 7.
Elizabeth complained that she was out $186 after never receiving her Kroger delivery order.
The shopper disputed the charge with her credit card company, which was countered by Kroger with the receipt for the groceries.
Her post read: “@kroger stole money from me a week ago & still has not refunded me in the 2-5 day window they gave.
“Why is Kroger allowed to hold my money? They owe interest to me & these people.”
When she was questioned by another X user, Elizabeth responded: “I have to he duplicate receipts, & proof of 10 calls & 4 emails.”
At the time when she made her first complaint, Elizabeth wrote: “Don’t use Kroger delivery.
“They have no proof they delivered my groceries and didn’t refund me.
“I will tweet daily until I have my refund.”
The US Sun reported in November that Kroger had replied to the initial post asking Elizabeth to message them privately so the matter could be dealt with.
But the post from Sunday suggests that the issue has still not been fixed over a month later.
Kroger is yet to respond to Elizabeth’s new post laying out her accusations for a second time.
KROGER CHAOS
Elizabeth’s complaint is not the only one Kroger has faced recently.
Another shopper, Shyam Sundar, has slammed their return service, writing on X: “@kroger Quite painful to do returns at Kroger, Have been trying to return clothes at Frisco Custer/edlorado TX.
“They say system doesnt work / need to return at store we purchased.
“If i ask, can manager help – agent says – no use – need to fix your systems.”
Kroger’s refund policy
Kroger shoppers can return items with or without a receipt.
All Kroger Co. Family of Stores can accept returns of items purchased at any location within 30 days of purchase.
Returns with receipts:
- Customers can use digital or paper receipts to get a refund
- The refund will be returned in the same payment method the purchase was made. Either going back on a card or handed back in cash
Returns without receipts:
- Customers wanting to return more than $10 will receive a store merchandise gift card for the value
- Customers who spent less than $10 will receive cash
Kroger responded: “Hi, Shyam Sundar! We are very sorry for any frustrations with store upon returning the item, and we would be happy to share your concerns with our Store Leadership Teams.
“Please sent us DM with store address, as well as any further feedback you wish to provide. Thank you!”
In another complaint on 5 December X user John posted: “@kroger literally I ordered groceries last night, paid for them, had them delivered today, and before delivery the price went up?
“I got charged again today because the price went up before delivery happened?
“That’s called fraud. I agreed to pay the price on my receipt.”
Kroger has faced several complaints recently from customers[/caption]
