A KROGER shopper was left to complain on social media after an issue with the grocer left her out nearly $200 and without food.
The grocery store refused to resolve the customer’s concerns, prompting her to publicly bash the chain and warn others.
Kroger has been repeatedly blasted on social media by unhappy customers[/caption]
One Kroger shopper called out the grocer online after being denied a refund[/caption]
Kroger has been inundated with online complaints from unhappy customers, for reasons ranging from its receipt checks to its self-checkout.
In an X post from last month, Kroger shopper Elizabeth Still utilized the public platform to call attention to an issue she experienced with the grocer’s delivery.
“Don’t use Kroger delivery,” she warned other customers.
Still complained that she was out $186 after never receiving her Kroger delivery order.
“They have no proof they delivered my groceries and didn’t refund me,” she said in the post.
The shopper disputed the charge with her credit card company, which was countered by Kroger with the receipt for the groceries.
“I will tweet daily until I have my refund,” asserted the frustrated customer.
Kroger quickly responded to Still’s social media post, requesting that she privately message the grocer so it could address the situation.
“Done. Now it’s on you,” retorted the customer. “Give me my money.”
Another shopper in the comment section voiced their concerns after experiencing the same issue with Kroger’s delivery.
“Yup! They never delivered my groceries and aren’t doing anything to make it right,” wrote the user. “Canceled my membership so fast.”
Still responded that she had similarly canceled her Boost Membership, commenting that this wouldn’t be an issue if Kroger were to take a photo of delivered groceries as Amazon does.
She claimed that Kroger had “gaslighted” her by countering her dispute, calling it “insulting.”
Still noted that she ultimately reported the incident to the Better Business Bureau and had her money back the next day.
TICK TOCK
Another Kroger shopper was less fortunate, left waiting months and counting for her $200 refund after encountering a delivery problem.
“I’ve been waiting for a refund since JULY,” vented the shopper in an X post from Monday.
“I have given up ALL HOPE of ever getting my money back. If you do an online order with Kroger be careful! You could be out over $200 with no one to help you.”
The customer also complained about Kroger’s customer service, claiming she was repeatedly told her refund was processing.
Kroger’s refund policy
Kroger shoppers can return items with or without a receipt.
All Kroger Co. Family of Stores can accept returns of items purchased at any location within 30 days of purchase.
Returns with receipts:
- Customers can use digital or paper receipts to get a refund
- The refund will be returned in the same payment method the purchase was made. Either going back on a card or handed back in cash
Returns without receipts:
- Customers wanting to return more than $10 will receive a store merchandise gift card for the value
- Customers who spent less than $10 will receive cash
Kroger was forced to apologize, promptly responding to the frustrated shopper’s public post.
“Hi. We’re very sorry to hear this. Please send us a private message,” wrote the grocer, requesting the customer share additional information so it could resolve the issue.
The grocer also had to apologize after a shopper was allegedly chased through the parking lot and told not to return.
Kroger also spoke out after a customer left their $200 grocery cart behind, blaming the “ridiculous” new checkout policy.
