LOWE’S was forced to apologize after a shopper received terrible customer service and blasted the chain on social media.
The shopper was given a broken appliance and struggled to get assistance from the home improvement store.
Many Lowe’s customers have taken advantage of social media to call out the home improvement store[/caption]
One Lowe’s shopper critiqued the chain’s customer service after receiving a broken item[/caption]
Shoppers have hailed social media as the ideal platform to air grievances about retailers.
The public nature of these platforms pressures retailers to respond, offering consumers a means to get the assistance they often fail to receive in-person.
This was the case with one shopper, who resorted to posting on X after an issue with his Lowe’s delivery went unresolved for over a week.
In an X post from Tuesday, the Lowe’s customer called out the “awful service” he received regarding a damaged appliance.
The broken product had been delivered 11 days prior but the shopper was unable to resolve the situation with customer service in that period.
He complained about the back-and-forth nature of his calls with Lowe’s employees.
“Have spoken to three different people and none have records of the previous calls,” wrote the shopper. “Need to speak to someone ASAP!”
Within one day of the shopper’s post, Lowe’s responded.
“We’re very sorry to hear about your experience with this,” apologized the home improvement store, requesting the customer privately message it with additional information.
LOW SERVICE
Other Lowe’s customers have taken advantage of social media in attempt to receive assistance.
In an X post from Wednesday, another shopper explained how they had purchased a stove online and were informed the pickup date would be Friday, November 1.
The Lowe’s customer went in-store that Friday and two subsequent times but was repeatedly told the product was unavailable.
They called out the chain’s “bad customer service” and noted that the online chat feature was likewise useless.
“Now the same product is at a lower price on your website,” complained the customer, inquiring about the possibility of receiving the discounted price.
Lowe’s has yet to respond to the customer’s online complaint.
Another shopper had more luck in receiving a response to their X post from Thursday.
MYLOWE’S REWARDS TIERS EXPLAINED
Here are the tiers included in the Lowe’s rewards program:
- Bronze Key: Earns 1 point per dollar spent and offers free standard shipping on eligible purchases of $35 or more.
- Silver Key: Earns 1.25 points per dollar and includes free standard shipping on eligible items with no minimum purchase required.
- Gold Key: Earns 1.5 points per dollar and provides free standard shipping on eligible items with no purchase minimum.
“Hey @Lowes…I need some help!” began the customer.
He explained that he had spoken to three different departments but no one had been able to help him get the right deferred interest promotion applied to his recent purchase.
“Who can help me with this?” he asked.
Within less than five minutes, the Lowe’s X page had responded.
“Thanks for reaching out! We received your DM and one of our case managers will be in touch as soon as possible,” wrote the home improvement chain.
Shoppers have called out other major retailers on social media.
Kroger customers have blasted the store after refused refunds, leaving one customer out $186 and without groceries.
Plus, Costco members have expressed their disappointment after the chain ditched a popular food court item.
