Mumbai Techie Claims She Was Abused By Rapido Driver, Company Reacts

Last updated:December 20, 2024, 6:59 PM IST

The woman claimed she had booked an economy cab but the driver who accepted the ride had a premium vehicle.

The driver was later forced to cancel the ride. (Photo: X)

Rapido has courted controversy due to the unprofessional behavior of a rider. A Mumbai-based technician alleged that a Rapido driver recently asked her to pay extra for an economy trip. When she refused to do so, the person assaulted the woman and threatened her on in-app messenger. The customer, Ohshin, shared a screenshot of the chat on X (formerly Twitter) and the post soon went viral. The woman claimed that she had booked an economy cabin but that the driver who accepted the trip had a premium vehicle.

“He asked me to pay extra because his car is premium, I denied it and told him to cancel,” Ohshin wrote on X. In response, the taxi driver reportedly asked the customer to cancel the trip from her side, perhaps to avoid someone Ohshin refused immediately and that’s when the man tried to threaten her.

“Cancel kar do varna pel dunga khade khade (Cancel the ride or I will beat you),” said the driver. He then abused the Mumbai technician, calling her a “Bhikhari ki aulad (child of a beggar)”. The woman did nothing but respond with some laughing emojis. According to Hindustan Times, she later booked an Uber and the driver was forced to cancel the ride himself.

Many users were shocked after seeing the conversation and suggested that the woman share her complaints with Rapido customer support. The Bengaluru-based transport company later responded to the post and apologised.

“We fully understand the seriousness of this matter and we deeply apologize for the captain’s unprofessional behavior. As previously requested, please share the drawing details via DM so that we can prioritize action against the captain and provide you with an update,” read the comment by Rapido .

One user criticized the driver’s actions and asked the woman to “file a complaint” against him.

Another person thinks “Rapido has the worst drivers and customer support”. “I always try to avoid it if I can,” he added.

One person criticized Rapido for their “pathetic service” and claimed that their drivers always demand something extra or cancel the trip”.

One woman suggested that Rapido conduct background checks on its drivers before bringing them on board. “Their behavior is the worst sometimes,” she said.

Meanwhile, Rapido has issued a statement in this regard.

“We fully understand the seriousness of this matter and we deeply apologize for the captain’s unprofessional behavior. As previously requested, please share the drawing information via DM so that we can prioritize taking action against the captain and provide you with an update.”