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‘Please check your receipts’ Walmart customer urges after two items were added to grocery total – and they weren’t hers

A WALMART shopper said she got overcharged nearly $7 for two items she didn’t even buy.

The shopper aired her relief on Facebook, saying she was buying two one gallon bottles of Great Value iced teas when the receipt added two more sweet teas.

Customers have taken to social media complaining about being overcharged at Walmart
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North Miami Beach, Florida, Walmart customer using Self Checkout. (Photo by: Jeffrey Greenberg/Universal Images Group via Getty Images)
Walmart has set certain timelines for refunds depending on how the payment is made
Getty Images

“Please check your receipts when you leave Walmart! I don’t even know what made me look at mine, but I’m thankful I did,” she said.

“I purchased two Great Value sweet teas. However, they also charged me for 2 Red Diamond sweet teas. I have no idea how they got on my receipt, but that’s almost seven dollars!!” she added.

She said she has already called the store and they would give her a refund.

“Just giving you a heads up to keep an eye on your receipt,” she said.

The post drew a lot of comments from other shoppers who also shared their experience getting overcharged for a Walmart purchase.

“I always check mine after being charged $50 for something I didn’t buy,” one user replied to her post.

The same user added that when they went to customer service they already knew what it was.

“Yep, has happened to me 2 times. I truly believe the computer registers r not perfect & or r not set up right. Always check your receipt,” another user said.

The U.S. Sun reached out to Walmart for comment.


Walmart has set certain timelines for refunds depending on how the payment is made.

For example, for payments made using debit and credit cards, refunds will be available in up to 10 business days, Walmart said on its website.

Meanwhile, using a SNAP card or a Walmart gift card only gives you up to three hours to ask for refund.

There is even an option to get a refund if you don’t have the receipt anymore.

“If you don’t have your receipt, show us your valid government-issued photo ID. We’ll accept your return if your ID information matches with the one stored in our secured database,” Walmart said.

What to do if you’re overcharged

If you are overcharged at a retailer, there are a few ways to get your money back.

If you notice you were charged more than the advertised or posted price, report it to an employee or manager.

Make sure to keep your receipt to show the price difference.

As a shopper, you are entitled to the lowest advertised, posted, or quoted price offered by the store.

If you are charged more than the advertised, posted, or quoted a price, report it to the sales clerk right away. If the sales clerk can’t help, speak to the manager.

Stores must honor a posted price, even if the price has expired.

You are also able to dispute charges with your bank if you notice something suspicious on your statement.

According to Los Angeles County Consumer& Business Affairs


While it is not clear what caused additional items to show on the receipt, Walmart had other problems related to overcharges that were simply out of any shopper’s control.

For example, the retail giant suffered an internal system failure in March, affecting 1,600 stores and mislabeling items with the wrong prices, leading to an overcharge in some cases, according to Bloomberg.

In a separate case, Walmart was even sued for overcharging, which prompted the retailer to pay for a $45 million settlement.

It was accused of overcharging fruits, meat, and seafood.

Eligible shoppers could get up to $500 in direct payments from the settlement.

The U.S. Sun has also written about other consumers who say they got overcharged by the retail giant.

In one case in Colorado, the store even said it was just a “slip of the finger.”

In another case, a woman in California documented her receipts when she realized she was overpriced by as much as 40%.

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