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Sam’s Club refused my return after I spent $487 – everything was unopened but it all came down a manager’s new policy

A SAM’S Club shopper tried to make a return but employees refused to process it.

The customer said on Facebook that she was also denied a refund for the products that she no longer needed.

Amanda was denied a refund from her local Sam’s Club
Getty Images – Getty

In a recent incident at a Sam’s Club in Pueblo, Colorado, Amanda Renee encountered frustration when attempting to return excess purchases following her son’s graduation party, she shared in a Facebook post.

Amanda had purchased 24 canisters of Mixed Nuts and 12 canisters of M&Ms to create treat boxes for guests, ensuring she had more than enough for 100 boxes.

Despite Sam’s Club’s advertised 365-day return policy on unopened items, Amanda was denied the return of unused, unopened products totaling $487.00.

According to Amanda, the store cited a new manager’s decision to cease returns of excess purchases.

This directly contradicts the company’s return guarantee.

Responding to Amanda’s post, Sam’s Club’s official social media team requested her membership number and contact information to address the issue privately.

She responded to the prompt, saying that she’d sent a private message.

Meanwhile, Sam’s Club wrote, “Thank you for that information. We are sorry to hear about your experience and understand your frustration. How many canisters of each item need to be returned?”

Amanda did not respond to the inquiry, and it is unknown whether her issue was resolved.

RETURNING WITH SAM’S CLUB

Sam’s Club, known for its membership-based warehouse model, typically offers a wide range of products at bulk prices, accompanied by a robust return policy designed to enhance customer satisfaction.


However, instances like Amanda’s highlight potential challenges in maintaining uniformity across stores, particularly when new managerial decisions impact longstanding policies.

Sam’s Club emphasizes customer satisfaction with a comprehensive return policy tailored to accommodate various purchase scenarios, as stated on its website.

Members enjoy flexibility with returns, although specific categories have distinct timeframes.

Electronics and major appliances, for instance, are eligible for returns within 90 days, while commercial heavy equipment and motorsports items must be returned within 30 days.

Cell phones, both prepaid and postpaid, fall under a 14-day return window.

Membership and store cards on offer from major retailers

Here is a breakdown of the store cards on offer to customers from various retailers and their benefits

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Costco:

  • Gold Star Membership: $60 per year, shop all Costco stores and online with two additional cards for your household.
  • Executive Membership: $120 per year, annual 2% reward, additional discounts and benefits on Costco services, shop online and in-store, and get two additional cards for household use.
  • Sign up for a Costco Membership here

Sam’s Club:

  • Club Membership: $50 per year, bonus offers, same-day delivery, instant savings, Sam’s Club Mastercard, members-only fuel savings, tire and battery center, complimentary membership, and add-on memberships.
  • Plus Membership: $110 per year, all benefits of Club membership plus Sam’s Cash, free shipping, free curbside pickup, early shopping, and pharmacy and optical savings.
  • Sign up for Sam’s Club Membership here

Target:

  • Target Circle: A free-to-join reward program allowing users to earn 1% in Target Circle earnings rewards when an eligible purchase is made, access deals and personalized offers, get a birthday gift, and earn a vote to help direct how Target helps out your community.
  • Target Circle Card: A credit, debit, or reloadable account card that gives users 5% off in-store and online as well as exclusive offers, free two-day shipping, and an additional 30-day returns window. Formerly Target RedCard.
  • Sign up for Target Circle here

Walmart:

  • Walmart+: $12.95 per month or $98 per year with a free 30-day trial. Offers members free delivery, free shipping with no minimum spend, fuel savings, Paramount+ subscription, auto car, Walmart+ travel, returns from home, mobile scan and go in-store, and early access to deals and product releases.
  • Sign up for Walmart+ here

Certain items are excluded from the return policy, such as gift cards, tickets, custom-made goods, and prescriptions, ensuring clarity on refund and exchange eligibility.

Special policies apply to products like beer, wine, spirits, automotive tires, batteries, eyeglasses, and hearing aids, which may vary depending on the club’s location.

Returning items is convenient with three straightforward options: members can bring items and receipts to any Sam’s Club location for refunds issued in the original payment method.

Online purchases can be returned by accessing order details through their account or contacting the Member Service Center for assistance.

For more information about specific items or initiating a return, members are encouraged to visit their local Sam’s Club or access comprehensive details via the online Help Center on the website.

Meanwhile, the CEO of Sam’s Club indicated that the company aims to pattern its private label after Costco.

And some customers of Sam’s Club have voiced concerns about a policy that requires them to pay higher prices during certain shopping periods.

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