A WALMART shopper has stormed out of their local store after a self-checkout issue, leaving their entire cart of groceries behind.
They claimed a manager at the location even refused to sell them a popular food item due to the discrepancy.
A Walmart customer has claimed they were denied a purchase over a pricing issue[/caption]
They left their cart behind in frustration and left the store (stock image)[/caption]
“My bag of small potatoes wouldn’t scan at Walmart,” the furious shopper wrote in a post to X this weekend.
“The manager was called over and refused to sell them to me because none of them had been priced yet.”
It’s unclear why the potatoes were out on display if they hadn’t been priced, but either way, the shopper said the Walmart manager wouldn’t budge and continued to deny the sale.
“Had to go to the grocery store anyway. Left everything else in the cart for them to deal with and walked out,” they added.
Walmart quickly responded to the complaint, promising the customer staff would be looking into the situation.
The retailer also asked if the customer could message them privately, and it’s unclear if the situation was ever resolved.
It certainly wouldn’t be the first time a Walmart customer has fled the store and left behind hundreds of dollars worth of groceries due to self-checkout controversy this year.
In spring, Walmart made waves after select stores started reserving certain self-checkout kiosks for Walmart+ members and Spark Drivers.
VIP ONLY
The move was intended to help members take advantage of the Scan & Go perk, which allows them to use the Walmart mobile app and scan all of their items while shopping, generating a single barcode they can then use to quickly pay at self-checkout and leave.
Spark Drivers could also get through and make deliveries faster to those customers who ordered groceries from home.
While the idea worked well in theory, many regular customers were furious, claiming at least 60% of kiosks at their Walmart were set aside for members.
The remaining few self-checkouts that were open for them also then incurred long lines, especially if only a few cashiered lanes were left open.
LIMIT LOATHED
This summer, Walmart began testing another change to self-checkout at select stores — a 15-item limit.
Many customers immediately pleaded with Walmart to remove the policy.
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Some were even left confused at their local Walmart, which implemented the 15-item or less policy and only left self-checkouts open for customers to use for the remainder of one day with no cashiers.
Those shoppers with more than 15 items were effectively left with nowhere to checkout.
PAY PROBLEM
While controversy over the best self-checkout methods rages on, Walmart is also still holding firm on its decision to not accept Apple Pay.
The choice is yet another gripe for Walmart shoppers, and some have also chosen to “leave groceries behind” over the inability to pay how they want to.
Apple Pay, however, is in direct competition with Walmart Pay, a feature through the Walmart mobile application that the retailer wants customers to use instead.
Walmart CEO Doug McMillon said the retailer “would like to have the customers open our app in the store all the time,” in reply to a question about the Apple Pay issue from Stratechery’s Ben Thompson.
“That’s one of the things that we would like people to use our app for.”
Still, some Walmart customers continue to blast the policy as “outdated” and say that it only results in more time spent moving through checkout.
Others still leave behind $200 worth of groceries in protest.
